July 27, 2011
Vol. 7, No. 39
Editor: Tom Willard
Deafweekly is an independent news report for the deaf and hard-of-hearing community that is mailed to subscribers on Wednesdays and available to read at www.deafweekly.com. These are the actual headlines and portions of recent deaf-related news articles, with links to the full story. Minor editing is done when necessary. Deafweekly is copyrighted 2011 and any unauthorized use is prohibited. Please support our advertisers; they make it possible for you to receive Deafweekly.
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Last issue's most-read story:
WOMAN ID'S ALLEGED ROBBER IN STATESMAN AD, ON FACEBOOK / Austin
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SUIT CLAIMS STATE DIDN'T TAKE STEPS TO COMMUNICATE WITH DEAF, BLIND, OTHER DISABLED
On the 21st anniversary of the Americans with Disabilities Act, the Boston-based Disability Policy Consortium and other plaintiffs - four who are blind, two who are deaf, and two with other disabilities - filed a suit in US District Court in Boston, claiming MassHealth violated the act by failing to provide written notices in Braille or other electronic forms, failing to use American Sign Language, and not listing phone numbers to help the hearing-impaired on the agency’s website. / The Boston Globe
AMONG TWISTS IN BUDGET WOES, TENSION OVER TEACHING THE DEAF
Politicians have seen plenty of demonstrators outside the Statehouse here. But the crowd that gathered last month was a bit different from the usual shouting protesters. Scores of deaf and hard-of-hearing children and their families assembled to complain in American Sign Language. At the root of the tension is a debate that stretches well beyond Indiana: Will sign language and the nation’s separate schools for the deaf be abandoned as more of the deaf turn to communicating, with help from fast-evolving technology, through amplified sounds and speech? / The New York Times
THE FORCES PUSHING DEAF KIDS AWAY FROM SIGN LANGUAGE
Future deaf Americans could do a lot less signing and a lot more speaking. Cuts in Indiana could slash budgets for state schools for the deaf, forcing some children to attend "mainstream" schools, where they have less exposure to sign language. Sign language advocates are outraged. / The Atlantic Wire
LET DEAF AMERICANS SERVE THEIR COUNTRY
In May 1971, near the end of my junior year in high school, I participated in Armed Forces Day activities at the U.S. Naval Academy. I was immediately enchanted by the academy and Annapolis. When I returned to school the following week, I asked my guidance counselor if I could apply to the Naval Academy. He said that he didn’t think so, “because you have to be able to hear to serve our country.” / The Washington Post
Las Vegas, NV
INSIDE THE MISS DEAF INTERNATIONAL STORY
I want to share this story about Miss Deaf International because I think I have the right to say my own opinions and why and what is the story here about MDI. As you see, it has been year now when the story had gotten out of the hands, I can understand that there was some issues that related to money and failing promises for all contestant who is competing for the crown. I want to share this and see what you have to see. / myVRS Relay Central LLC Blog
DEAF WOMAN ANSWERING 'SKELETONS' CRAIGSLIST AD ALLEGEDLY RAPED
A 24-year-old woman answering a Craigslist advertisement was allegedly raped by an East Boston man at a Northboro motel, police say. The online ad, according to a spokesman for the Worcester district attorney, was for women “who have skeletons in their closets to be in a documentary film” that the man said he was making. Mark David Tritto III, 37, was arrested Tuesday night by Northboro police at the Econo Lodge on Route 9. / Worcester Telegram
South Bend, IN
ELDERLY DEAF MAN BEATEN AND ROBBED WHILE SLEEPING INSIDE HOME
South Bend Police are on the hunt for whoever brutally beat and robbed an elderly man in his bed while he slept. The attack happened at 7:45 a.m. Saturday morning. "All of the sudden, somebody's pounding on me," said David Hack, 86. "He kept wailing at me around my head." In broad daylight, police say intruders kicked down Hack’s front door. Once inside, the criminals ransacked the house before finding Hack, who is deaf, asleep in an upstairs bedroom. / WNDU
OMAHA HEARING SCHOOL TO CLOSE
For nearly six decades, the Omaha Hearing School helped thousands of deaf and hearing impaired students. But this fall, the long-standing school will close. Declining enrollment means less funding, and the school, which opened its doors in 1952, just couldn’t overcome the deficit shortfall. “It’s a crying shame. I don’t know how else to put it,” said Monte Schatz, who is a father to two deaf children. / KETV Omaha
25-YEAR-OLD HIKER RESCUED IN MALIBU CANYON
A 25-year-old man who cannot hear or speak and was stranded on a 15-foot ledge about 400 feet from the floor of Malibu Canyon was rescued early Wednesday. Sheriff’s and county fire rescuers were called to Malibu Canyon about 9 p.m. Tuesday when several hikers called for help, said Deputy Guillermina Saldana. One hiker from Fullerton became stuck on the ledge and was not able to communicate the full extent of his injuries. / CBS Los Angeles
New York, NY
BEST BUY REPLACES DEAF BED-BOUND GIRL'S LAPTOP AFTER HOLDING IT HOSTAGE
After the story of a deaf and bed-bound girl whose laptop had been bouncing back and forth between Best Buy Geek Squad repair for three months went up on Consumerist, the ambassador for Geek Squad City, Randy Ratliff, reached out to help. "The buck stops here!" he said in his email. And of all the many who say that, he's one of the few to mean it. He investigated the issue and now Jenni's sister has a new laptop. / The Consumerist
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SOME DEAF PEOPLE AT A DISADVANTAGE
Deaf people from ethnic groups are at a disadvantage when it comes to getting the support they need. The Herts Hearing Advisory Service says communication and cultural barriers are often to blame. The two-year study by the charity also found family pressure disuades alot of people from seeking help. One of their early findings is that Muslims who have hearing loss often won't attend a Deaf club where there is a bar due to their religious beliefs. / 106 JACK fm
COXY UPSETS DEAF COMMUNITY OVER MOVIE SUBTITLES MOAN
Sara Cox has unwittingly upset the deaf community after whining about cinema subtitles. The Radio One DJ was at a showing of Bridesmaids but apparently ignored advice to turn off her mobile phone and took to Twitter to moan: "How daft is this? "I'm on a date at the flicks and Bridesmaids is gonna have English subtitles." Coxy somewhat insensitively went on: "I morphed momentarily into my dad and asked if we got any money off cos of the subtitles." / Eleven UK
THE ART OF BEING HEARD
What started as Donna McDonald's pursuit for personal knowledge became a public desire to have people listen to her. Dr McDonald was born deaf and attended the School for the Deaf for five years as a child, before going on to All Hallows to complete her schooling. Today she has two undergraduate degrees, a masters, and will today (22 July) graduate with a Doctor of Philosophy (PhD) from The University of Queensland (UQ). / UQ News
NO JOY FOR DEAF THEATRE LOVERS WANTING TO SEE WICKED
While thousands of Perth residents enjoy the show-stopping tunes of theatrical blockbuster Wicked, one Aveley resident who is deaf will miss out. Vicky Mottram, who has been deaf since birth, emailed the Advocate when her plans for a night out with her friends at the theatre were dashed after she learnt the production company would not hire any interpreters for the show. “I am very disappointed that I am unable to watch Wicked with my hearing friend,” she wrote. / inMyCommunity
RENOWNED SIGN LANGUAGE EXPERT SOHAIL FAROOQ PASSES AWAY
Renowned sign language expert Sohail Farooq, an employee of Silk Bank Islamabad Branch and correspondent of monthly Pakistan Special, died Saturday evening at Shifa International Hospital. He had been in a coma after his bike was hit by an unknown car on July 11. He leaves behind two minor daughters and his widow to mourn his death. The driver of the car that hit his bike is yet to be found. / The Express Tribune
New Delhi, India
IGNOU TO SET UP FIRST INDIAN SIGN LANGUAGE RESEARCH CENTRE
The Indira Gandhi National Open University (IGNOU), in collaboration with the Ministry of Social Justice and Empowerment, Govt. Of India, will establish country's first Indian Sign Language Research & Training Centre (ISLRTC) at the campus of the university to promote the use of Indian Sign Language (ISL) in India, announced Prof. V. N. Rajasekharan Pillai. The Centre will start functioning with training programmes making use of the existing facilities and availing national and international experts in the field with effect from 1 September. / Indiablooms
Al Ain, United Arab Emirates
VOICE FOR THOSE WHO CAN'T BE HEARD
Hamad Al Darmaki knows he has a big responsibility as the voice of the 600 or more people like him in the Emirates. But there is one hitch: Mr Al Darmaki is impaired in his hearing and speech, and those who are needed to understand him do not. A shortage of sign language translators in the country means an already limited world is even more so. Opportunities most take for granted - education, television, recreation - are a luxury for a few, not a right for all. / The National
A QUEEN WITH A DIFFERENCE -- MISS DEAF INTERNATIONAL HAS LOFTY GOALS
Being deaf does not mean you cannot be a beauty queen. Even more profound is the fact that being deaf does not prevent you from being an international ambassador for your country. Recently crowned Miss Deaf International 2011 at the second staging of the pageant, Cassandra Whyte may not be in the spotlight in the same way that other international titleholders are, but her reign as Miss Deaf International has made a big noise for the deaf community. / Jamaica Gleaner
LIFE BEING DEAF AND BLIND
Deaf-blind Ines Garcia communicates with the outside world through touch, which she learns with the help of staff from a center specializing in deaf and blind adults. (Photo feature). / Reuters
Sorenson Video Relay Service® (SVRS®) is an industry leading communication tool for the deaf community provided by Sorenson Communications. Created with high-quality video technology, SVRS brings life into the conversations of our customers as they call family, friends, and business associates at no cost through a professional SVRS sign language interpreter and a cutting-edge videophone. SVRS is provided 24-hours a day, and 365 days a year, connecting the deaf and hard-of-hearing to anyone at their convenience. For more information, visit the SVRS Web site at www.sorensonvrs.com
What is hearing? What is listening? Why can't I get on with my new hearing aid? hearingaidknow.com answers these, and many more, questions about hearing loss and hearing aids.
LIFE & LEISURE
JESSICA STONE UPDATE
Jessica Stone's world is silent. A sound that becomes more deafening to her every year. "This isn't a walk in the park for me at all. There are days when I don't want to get out of bed," says Stone. It's been three years since Jessica made the decision to lose her hearing in order to save her life. A tumor caused by her neurofibromatosis II was growing on her brain stem removing it would mean silencing her world, a choice she willingly made, but one she knew wouldn't cure her. / WZZM
DEAF MINISTERING TO THE DEAF
Over 400 Deaf Southern Baptists gathered on July 16-21 for the Southern Baptist Conference of the Deaf (SBCD) where they gained a passion for these unreached Deaf people groups and witnessed the commissioning of six missionaries with International Mission Board (IMB) to the Deaf. IMB President Tom Eliff spoke at the conference and shared his passion to see millions of Deaf around the world come to know Christ. His vision was infectious. / Mission Network News
Cape Girardeau, MO
COCHLEAR IMPLANT PATIENT SHARES HER STORY
A Cape Girardeau woman shares her personal story after having a cutting edge procedure that's helping hundreds of thousands of people hear. Megan Goncher just received her Cochlear Implants in May in St. Louis. The 26 year old says after going completely deaf at 24 she's finally reconnecting with so many things she'd missed. "I babysat for my nephew and I was in the living room and I could hear him cry," said Goncher. / KFVS
VV-TALKER -- TALKING DEVICE FOR DEAF CHILDREN
The VV-Talker is a device designed for deaf children to help them overcome their problem in speaking effectively. If you can’t hear the sounds you make, it’s difficult to know if you’re pronouncing it correctly. The device has a screen attached to a wand. Sounds are associated with vibrations. As the child speaks, the device provides feedback on accuracy and teaches the child to speak with the correct “vocal vibrations” to achieve the correct modulation. Brills! / Yanko Design
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Hamilton Relay. That’s what I’m talking about.
Abused in Wisconsin? If you, or someone you know, were sexually abused as a child at St. John’s School for the Deaf in Milwaukee, Wisconsin, we have an important message for you: Because the Archdiocese of Milwaukee has declared bankruptcy, you may now be able to bring a claim — even if previously you were told you could not. However, because there will be a limited amount of time the courts will allow for you to bring a claim, you must act now or you may be forever prohibited from doing so. Go to www.AbusedinWisconsin.com Today! Jeff Anderson & Associates
LOCAL WOMAN LAUNCHES SITE TO SELL 'DEAF CYCLIST' PATCHES
Being deaf while mixing with traffic on a bike poses unique challenges. Portlander Carrie Brewer, 31, knows this problem intimately. She is Deaf and she loves to ride bikes. When she sustained a serious injury from a crash with another rider, Carrie was inspired to do something about it. She has launched DeafBikeSigns.com to help identify those folks in the bikeway who can't hear you. / BikePortland.org
Pembroke Pines, FL
IS YOUR ASSOCIATION HELPFUL TO OWNERS WITH DISABILITIES?
Is your condominium community friendly to hearing-impaired residents? If not, it could land your condo or homeowners community in legal hot water and in violation of federal fair housing laws. The issue is at the center of a dispute involving Century Village of Pembroke Pines and an owner who is deaf. According to a lawsuit filed in federal court, owner Joe Piasek is unable to benefit from hurricane safety seminars, owner meetings or even the plays produced in the community theater because Century Village will not provide him with a professional sign language interpreter. / Sun-Sentinel
AT&T INTRODUCES VL5
In April AT&T Video Relay Service launched VL5 for Mac, PC, iPhone 4, iPod Touch, and iPad 2. AT&T VRS partnered with Yellow Pages to provide new search features in video calling.
The AT&T VL5 app for the iPhone 4, iPod Touch 4th Generation, and iPad 2 allows Deaf and hard of hearing individuals to place and receive VRS and Point-to-Point (P2P) calls - wherever WiFi or mobile broadband is available. The VL5 app includes one-click calling and direct access to YPmobile.
Learn more about VL5 at www.att.com/vl5
The Z™ offers the best in videophone technology, providing equipment options to meet customers' individual needs and offering features not available through other VRS providers. Professional, nationally certified interpreters follow standards of service excellence above and beyond FCC requirements. Dedicated to a spirit of innovation and commitment to excellence, The Z™ continues to set the industry standard as the nation's premier VRS provider. Go to www.zvrs.com for more information on all of our products, services and features. Don't have a Z phone? You can still join The Z™ Life by calling 888.888.1116 to connect to ZVRS from any videophone!
ARTS & ENTERTAINMENT
New York, NY
BOB INGERSOLL HELPED A UNIQUE CHIMP, WHO IS THE FOCUS IN 'PROJECT NIM'
In 1973, a 2-week-old chimpanzee was torn from his mother at an Oklahoma primate center and sent to New York City. His intended role was evident from the name given him by Columbia University professor Herbert Terrace: Nim Chimpsky. The animal was supposed to learn American Sign Language, thus disproving linguist Noam Chomsky’s hypothesis that only humans can acquire language. As recounted in “Project Nim,” the James Marsh-directed documentary that opened last Friday, after five years Terrace declared the experiment a failure. / The Washington Post
ABILENE PIANIST AND ORGANIST COMPOSES HIS LIFE AROUND HELPING OTHERS
In the blue-carpeted sanctuary of First Christian Church, Tim Adcock's hands fly deftly over the keyboard of the church's piano, offering up crystalline tones to the echo-laden hall. Adcock, who was born with severe hearing problems, makes it look easy, masterfully intermingling the majesty of traditional hymn "How Great Thou Art" with selections from a piece by Rachmaninoff. "I think God gave me that gift because of the hearing loss," he said of his ability to play, noting that he "cannot function" without his hearing aids. / Abilene Reporter-News
PHAMALY'S SATIRE SHOWS 'HOW TO SUCCEED'
"How to Succeed in Business Without Really Trying" is brimming with the signature elements that for two decades have drawn both worldwide attention and curiosity to the all-handicapped theater company called PHAMALy: Strong performances, savvy production values, a wicked sense of humor and a disarming air of self-deprecation. PHAMALy's annual summer musical at the Denver Center invariably leaves many first-time audiences in a state of awe, forced perhaps to re-evaluate preconceptions about the presumed limitations of the handicapped. / The Denver Post
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LEXINGTON BROTHERS MAKE U.S. TEAM FOR WORLD DEAF SWIMMING CHAMPIONSHIPS
One can hear the water splash as Bluegrass Marlins swimmers Kenneth and Edward Freeman pile up laps in the public pool at Tates Creek. However, the brothers practice in silence. They are deaf. "I wouldn't exactly call it a handicap," Kenneth said after Thursday morning's workout. "We're just the same as everybody else. ... We can do what everybody else is doing, just without hearing." / Lexington Herald-Leader
COMMEMORATIVE STAMP FOR 'DUMMY' HOY
Steve Sandy is pleased by what Sen. Sherrod Brown of Ohio is trying to do to get the U.S. Postal Service to put out a commemorative stamp for deaf former major league baseball player Dummy Hoy, but he is less than thrilled with the deaf community's response to his plans for a film about the former Ohio School for the Deaf grad. / The Columbus Dispatch
You can advertise your job openings here for just $20 a week (up to 100 words, 10 cents each add'l word). To place your ad, send the announcement to firstname.lastname@example.org.
POSITION: Teacher, Elementary Department
TO BE FILLED BY: September 1, 2011
PRIMARY RESPONSIBILITIES: Teach a variety of courses to Deaf students. Primary focus is in the Elementary Department. Participate in weekly team meetings with other staff members to plan programs, behavior management techniques, and strategies for student success. Follow required NYS curriculum standards and prepare students for required NYS assessment tests. Write and implement student IEPs.
Bachelor’s or Master’s Degree in Education of the Deaf or Elementary
New York State certification as a teacher or the ability to obtain same.
Previous experience working with Deaf students and classroom integration of technology.
Advanced Rating on the SCPI.
FILE APPLICATION WITH:
Harold Mowl, Jr., Superintendent/CEO
Rochester School for the Deaf
1545 St. Paul Street
Rochester, NY 14621
CLOSING DATE: Open until filled
Applications received will be screened and the most highly qualified will be asked to interview.
RSD is an equal opportunity employer and does not discriminate in employment on the basis of non-qualifying disability, race, religion, color, sex, marital status, age, national origin, and veteran status.
WA State Job Bulletin - Information, Referral and Advocacy Program Manager
ODHH invites applications for the position of Social and Health Services Program Consultant 1. Applicants can apply online here: http://careers.wa.gov/index.html and type 04690 in the keyword search. The position will remain open until filled.
Any questions, please contact Rena Patch -- Rena.Patch@dshs.wa.gov
Position is located in Rocklin,
Calif. and we will consider relocation for the right candidate.
About Purple Communications:
Purple Communications is one of the nation's largest providers of communication services for the deaf, hard of hearing, and speech-disabled communities. As a leading provider of onsite interpreting services, video relay and text relay services, and video remote interpreting, the Company delivers a wide array of options designed to meet the varied communication needs of its customers.
Purple Communications’ vision is to improve the quality of life of its customers by being their premier provider of high quality, innovative communication services that break down communications barriers.
Designs and produces innovative and compelling video programs including but not limited to commercials, instructional DVDs, video blogs, online tutorials or promotions, and ASL to English as well as English to ASL translations of company materials; responsible for the department's studio facility and performs related work.
Major Duties and Responsibilities:
· Create, edit and format content of video production.
· Determine graphics, sound and lighting needs; sets audio and positions video camera to determine appropriate shots of persons and objects.
· Works with technical subject-matter consultants and trains staff in evaluating and planning various productions.
· Manages and provides instruction to video subjects during production.
· Performs basic troubleshooting, routine servicing, installation, and adjustment of video production equipment.
· Performs other duties as assigned.
· To set an example in appearance, productivity, motivation, attitude, and performance.
· To carry out assigned responsibilities according to established departmental standards.
· To assist others within and outside the department as needed.
· To participate as a team member in the department.
· To perform other related duties as needed or assigned.
Knowledge and Skills:
Experience: Three (3) years’ experience of similar or related experience.
Education: Graduation from high school or GED equivalent.
Interpersonal Skills: Fluent in both
ASL and English. Must have excellent oral and written communication skills.
Work involves contact with others inside and/or outside the organization, generally
providing direction regarding production.
Other Skills: Proficient in MS Office Suite, video production equipment, video artistic styles, techniques, methodologies, and effects. Demonstrated ability to stage and light video productions; operate video cameras, sound recording equipment, portable lighting equipment, editing software, and video switcher. Exceptional project management skills and ability to multi-task.
To apply: http://www.purple.us/jobs/search.php?jobid=214581
DIGITAL MARKETING COORDINATOR
Position Summary: The Digital Marketing Coordinator is responsible for building and executing email marketing campaigns, as well as facilitating online advertising programs. The ideal candidate will have experience using marketing automation programs, as well as experience in online advertising placement and analysis.
Duties and Responsibilities:
-- Email & Marketing Automation
-- Collaborate with Marketing leaders to define and evolve email marketing strategy
-- Coordinate the implementation of email campaigns
-- Build automated/triggered email marketing campaigns
-- QA test emails and campaign landing pages
-- Manage email subscriptions/un-subscriptions and related processes
-- Ensure compliance with CAN-SPAM, remain abreast of current regulations/legislation affecting email marketing
-- Partner with Marketing Analyst to develop and report on key performance indicators for email marketing
-- Online Advertising/Community
-- Organize and facilitate online advertising opportunities
-- Organize and facilitate placement via community lists/sites/blogs
-- Partner with Marketing Analyst to develop and report on key performance indicators for online advertising and community activity
-- 3-5 years of experience creating and executing email marketing programs
-- Experience working with email marketing platforms - Eloqua experience a plus
-- Proficiency in Excel, Word, Power Point
-- Experience with Google Analytics
-- Functional knowledge of HTML/CSS a plus
-- Bachelor’s degree preferred
-- Experience with Deaf community and knowledge of ASL a plus
To apply: http://www.purple.us/jobs/search.php?jobid=214578
Company: The Z® / CSDVRS
Job Title: Business Account
Department: Video Communication Solutions
Reports To: Senior Director of Sales
FLSA Status: Exempt
Summary: The Business Account Executive will be responsible for introducing ZVRS to new business customers and residential customers. Also responsible for sharing new exciting products and features with customers who desire to use video relay service in their place of employment by performing the following duties personally or through subordinate supervisors.
Essential Duties and Responsibilities
include the following:
-- Planning and directing sales and service programs to promote new markets, improve competitive position in area, and provide fast and efficient customer service.
-- Prospecting assigned region for new customers.
-- Suggesting and implementing creative and practical methods for selling ZVRS, strengthening client relationships, and increasing visibility.
-- Coordinating aspects of ZVRS marketing efforts.
-- Working with other Business Account Executives to plan and implement state and region-wide events and promotions.
-- Overseeing a group of Z sales specialists within the region
-- Coordinating installations of ZVRS equipment in homes, agencies, and/or businesses through our National Sales Engineers and installation program;
-- Conferring with potential customer to ascertain equipment, supplies, and service needs.
-- Communicating with and submitting regular activity reports to the Senior Sales Director.
-- Performing additional sales related responsibilities and other duties as assigned.
Education and/or Experience:
-- 1 -2 years of sales experience preferred.
-- Bachelor's Degree in related field strongly preferred.
-- Computer knowledge and Microsoft office
-- Must have strong knowledge of Telecommunications Relay Service Industry.
-- Must have excellent interpersonal skills and ability to work successfully with a variety of people.
-- Must have the ability to communicate fluently in American Sign Language
-- Must have a good understanding of Deaf Culture.
-- Must have strong written and verbal communication skills.
-- Must have extensive customer service experience.
-- Must be willing to work a variety of hours and to travel frequently.
-- Must have knowledge of Video applications.
Salary: Commensurate with experience and qualifications. Please send salary requirements to be considered.
Benefits: Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off, Short/Long Term Disability, 401K and matching, Paid Holidays and Employee Assistance Program
Application Deadline: Open Until Filled
Send Resume and Cover Letter to: email@example.com
Company: The Z® / CSDVRS
Location hiring: Clearwater,
Job Title: Telesales Specialist
Reports To: Team Leader
FLSA Status: Part-Time
Summary: As a telesales agent you will create interest to potential customers to switch their current provider and becoming a ZVRS customer.
Essential Duties and Responsibilities
include the following:
-- Pro-actively call individuals listed on the company "Hot List"
-- Educate the individual about CSDVRS's product offerings
-- "Sell" the CSDVRS product and features to the individual
-- Convert the "Individual" into a CSDVRS "Customer"
-- End of call should result in the "Customer" placing a confirmation call to CSDVRS audio customer service.
-- Close at least one "verified" customer per hour while working.
-- Maintain up-to-date knowledge on all of CSDVRS's product offerings through a combination of product demonstrations, Tele-Sales meetings, and marketing materials)
-- Transfer all business leads to the Director Internal Ops.
-- Provide clear communication to the Tele-Sales Lead and work all open items to closure
Under the supervision of the Team Leader, effectively carries out the duties listed above in order to create a work environment that is an efficient operation that supports customer satisfaction demands.
Education and/or Experience:
-- Ability to foster a positive work environment
-- Ability to multi-task and problem solve
To perform the job successfully,
an individual should demonstrate the following competencies:
-- Demonstrates attention to detail; support customers' satisfaction.
-- Identifies and resolves problems in a timely manner; Assist in developing alternative solutions; Completes projects on time.
-- Responds promptly to customer needs
-- Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
-- Assist in improving processes, products and services.
-- Available to work a flexible shift based on scheduling needs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-- Must be able to maintain confidentiality.
-- Must have a good understanding of Deaf Culture.
-- Must have excellent signing skills.
Send Resume and Cover Letter to: firstname.lastname@example.org
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